Monday, Tuesday & Wednesday | 9:00am–5:00pm

Supportive Team | Meaningful Work | Career Growth

The Opportunity 

As the welcoming face of our organisation, you’ll be the first point of contact for residents, families, visitors, and staff. This is a dynamic and varied role where no two days are the same. You’ll provide exceptional customer service while supporting a wide range of administrative, rostering, recruitment, and compliance tasks that keep our community running smoothly.

Key Responsibilities

• Provide a warm, professional welcome to residents, families, and visitors

• Manage incoming calls and direct enquiries efficiently

• Register and monitor visitors in line with safety and security procedures

• Maintain accurate and compliant staff files for employees, contractors, volunteers, and students

• Support onboarding and offboarding processes with the People & Development team

• Assist with rostering, data entry, filing, mail handling, and general administrative duties

About You

• Experience in reception, customer service, or administration (aged care or healthcare experience highly regarded)

• Strong communication and interpersonal skills

• Professional, organised, and detail‑focused

• Experience with rostering systems such as Humanforce 

• Confident using Microsoft Office and general computer systems

Additional Requirements

• Valid Police Check and/or NDIS Worker Screening Clearance

• COVID‑19 vaccination (3 doses)

• Annual Flu vaccination encouraged for all aged care workers

Why You’ll Love Royal Freemasons

• Join a warm, inclusive team that genuinely supports you

• Make a meaningful difference in the lives of older Australians

• Access ongoing training and development to grow your career

• Enjoy salary packaging benefits that boost your take‑home pay

Ready to Apply

If you’re a motivated and customer‑focused administrator looking to join a supportive team, we’d love to hear from you. This is a fantastic opportunity to bring your organisational skills, attention to detail, and passion for service to a role where your contribution truly matters.

Click “Apply” to submit your application and take the next step in your career as a Customer Administration Officer.