Full‑Time Permanent Position | Rewarding

Role | Supportive Team Culture

At Royal Freemasons, your work truly matters. You’ll help support older people and their families through meaningful interactions and quality service. If you’re driven by purpose, compassion, and the desire to make a real impact, this role offers an ideal environment.

About the Role

We are seeking an organised and proactive Customer Administration Officer to join our team. As the first point of contact, you will create a warm and professional experience for residents, families, clients, and visitors.

You will also provide essential administrative and HR support to the Facility Manager, helping ensure smooth daily operations and high‑quality care.

Key Responsibilities

• Exceptional customer service for residents, families, clients, and stakeholders

• Administrative and HR support, including recruitment, onboarding, and compliance

• Maintain accurate personnel and resident records in line with privacy standards

• Assist with rostering, timesheets, and staff communication

• Respond promptly to phone and email enquiries

• Reception duties, including visitor sign‑in, mail, and deliveries

• Accurate data entry, filing, and record management

• Support invoice processing, documentation, and reporting

Who We’re Looking For

• Certificate III/IV in Business Administration (highly desirable)

• Experience in administration, ideally in aged care, healthcare, or community services

• Strong computer skills, including Microsoft Office and HR/rostering systems

• Excellent communication and interpersonal skills

• Ability to handle confidential information professionally

• High attention to detail and accuracy

Why Join Us?

• Purpose‑driven organisation with real social impact

• Supportive, inclusive team culture

• Flexible working arrangements, including hybrid options

• Salary packaging and employee benefits

• Values‑based workplace: Excellence, Integrity, Respect, Compassion, Innovation

Other Requirements

• Police Clearance or NDIS Worker Screening

• Covid‑19 vaccination (three doses) and annual Flu Vaccine

• Commitment to a safe, smoke‑free workplace