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Full-time | Hybrid | $72,100 + generous NFP salary packaging Make a meaningful impact every day by supporting older people to live independently at home. Royal Freemasons is seeking a motivated and positive Client Coordinator to join our well‑established Home Care Team and help deliver exceptional, person‑centred services across the community. The OpportunityWe’re looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team. In this role, you’ll be a key contributor to our Home Care program, ensuring older adults receive high‑quality support tailored to their needs, preferences and goals. You’ll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week. Your primary base will be our Moubray Street office in Melbourne. Key ResponsibilitiesDeliver exceptional customer service Coordinate rosters that reflect client needs and preferences Build strong relationships with clients, families, care staff and external providers Complete general administrative tasks (invoicing, mailouts, documentation) Promote Royal Freemasons as a trusted provider of choice
Essential Skills & ExperienceExcellent communication and customer service skills Strong problem‑solving ability and a proactive, “can‑do” attitude High computer literacy and the ability to learn new systems quickly Ability to work both independently and collaboratively Strong organisation, attention to detail and reliability Confidence managing competing priorities Willingness to participate in a monthly on‑call rotation Solid understanding of Community Aged Care
Highly regarded: Rostering or scheduling experience, familiarity with systems such as e‑Case PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care. Why Work With UsSupportive, friendly team that values your ideas and contributions Salary packaging up to $15,900 plus $2,650 for meals and entertainment Career development opportunities across a respected NFP with services throughout Victoria Safe, smoke‑free workplace with vaccination programs
Compliance RequirementsAll employees must hold a valid NDIS Worker Screening Check, including an Australian Federal Police Check. As an NDIS‑approved provider, Royal Freemasons requires all staff, contractors, labour‑hire personnel and volunteers to meet this requirement before commencing. Aged care workers are also encouraged to maintain up‑to‑date COVID‑19 and influenza vaccinations. Proof of COVID‑19 vaccination is required prior to starting in the role. Apply NowIf you’re passionate about supporting older people to live independently and want to be part of a supportive, values‑driven organisation, we’d love to hear from you. Submit your application today and take the next step in a rewarding career with Royal Freemasons. |
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